NAB banking outage in Australia today, Thursday, May 15, 2025.
Here's a summary of the latest information:
- Timing: The outage appears to have started around 2:00 PM AEDT.
- Impact: Thousands of customers have reported being unable to access their accounts through various digital platforms, including the NAB app, internet banking, and NAB Connect.
- Services Affected:
- Online banking (web and app): Major issues with login and accessing account balances.
- NAB Connect: Impacted for business customers.
- Card payments: Some customers reported being unable to use their cards for payments.
- ATMs: While initially some reports suggested ATM issues, later information indicates they were mostly operational, though some customers experienced problems.
- Online banking (web and app): Major issues with login and accessing account balances.
- Customer Response: Many frustrated customers have taken to social media to express their anger and inconvenience.
- NAB's Response:
- NAB acknowledged the issue on their official X (formerly Twitter) account and stated their tech team was investigating and working to fix it.
- They later reported that digital services were "starting to come back online" and that customers might experience intermittent issues as services were being fully restored.
- NAB indicated that branch networks and phone banking remained operational, though customers reported longer wait times.
- NAB acknowledged the issue on their official X (formerly Twitter) account and stated their tech team was investigating and working to fix it.
- Cause: While NAB has not explicitly stated the cause, they have confirmed it was a technical failure and not due to malicious cyber activity.
- Scale: Reports indicate that the outage affected a significant portion of NAB customers, with one source stating that 55% of customers experienced issues with digital banking.
- Current Status: As of the latest reports (around 10-12 hours after the initial outage), NAB stated that digital services were starting to recover, but some customers might still experience intermittent problems.
All other services were reportedly working normally.
It's advisable to check the official NAB social media channels (like X) for the most up-to-date information and announcements regarding the full restoration of services.