Reports indicate that some Sky TV customers are still experiencing issues following the widespread outages that occurred on Thursday night (May 15, 2025).
Here's a summary of the situation:
- Widespread Outage: Tens of thousands of Sky TV customers across the UK faced significant disruptions starting around 9 PM on Thursday.
- Nature of the Problems: Most users reported their Sky Q boxes crashing, freezing, or displaying a "no signal" or "connectivity problem" message, even when their internet was working.
- Peak of the Issue: The peak of the problems appeared to be around 10:30 PM on Thursday.
- Overnight Improvement but Lingering Issues: While the number of affected users decreased overnight, reports of ongoing problems resurfaced in the early hours of Friday morning.Still Affected on Friday Morning: As of Friday morning (May 16, 2025), over 2,000 customers were still reporting issues with their Sky TV service.
- Sky's Response: Sky acknowledged the technical issues that caused some Sky Q boxes to enter standby mode and stated that the issue was "quickly resolved" and service had been restored.
- Recommended Fix: Sky advised customers still facing problems to switch off their Sky Q box at the power socket for 30 seconds and then turn it back on.
- User Frustration: Many customers expressed frustration with the lack of immediate communication from Sky regarding the outage.
- Sky Q Focus: The majority of the reported problems seem to be related to Sky Q boxes. Sky Glass and Sky Stream services do not appear to be as severely affected.
If you are still experiencing issues with your Sky TV, it is recommended to try the following steps:
- Power Cycle Your Sky Q Box: Switch off your Sky Q box at the power socket, wait for 30 seconds, and then turn it back on.
- Check Sky's Service Status: You can visit the Sky Service Status page on their website to see if there are any reported issues in your area.
- Contact Sky Support: If the problem persists, you can contact Sky's customer support through their messaging service, social media (X), or phone.
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